Trying to print to my HP9120e printer from windows 11. I have no issue printing from windows 10.

[DFBunton]

For some reason I am unable to print to my HP9120e series printer from my windows 11 laptop.  It was working ok (honestly I hate this printer!!) a couple weeks ago.  Now all of a sudden, I send a document to the printer, and I get a printer error when the document gets sent from the queue to the printer. 

I have no issues printing to the printer from my Windows 10 Laptop.

[Nal_NR]

Hi @DFBunton,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I'm sorry to hear you're having ongoing trouble with your HP 9120e printer—it can be really frustrating when a device stops working unexpectedly. Let's get to the bottom of this and get you printing again.

• Did you notice any recent updates or changes to your Windows 11 laptop (such as Windows or HP driver updates) around the time the issue began?
•  
• When you receive the printer error, is there any specific message or error code displayed, either in the print queue or on the printer itself?
•  
• Are you connected to the printer wirelessly, through USB, or with another type of connection?

Let's try these steps. 

Restart the Printer and Laptop
Sometimes, a simple restart can resolve communication issues. Turn off your printer and Windows 11 laptop, wait about 30 seconds, and then turn them back on. After rebooting, try printing a test document.

Update or Reinstall the Printer Driver

• Open Device Manager on your laptop, find the HP 9120e printer under “Printers,” and right-click to uninstall it.
• Download the latest Windows 11-compatible driver from HP’s support website and install it on your laptop.
• Reconnect the printer and see if the updated driver resolves the issue.

Clear the Print Queue and Restart the Print Spooler Service

• Open Settings > Devices > Printers & Scanners, select your HP 9120e, and clear any pending jobs in the queue.
• Press Win + R, type services.msc, and press Enter. Find the Print Spooler service, right-click it, and restart it.
• After restarting, try to print a document again.

Run the Windows Printer Troubleshooter

• Go to Settings > System > Troubleshoot > Other troubleshooters, select Printer, and run the troubleshooter.
• Follow any recommendations provided and see if it detects issues with the connection or settings.

Confirm Printer Settings and Connection Type

• Ensure that the printer is set as your default printer under Settings > Devices > Printers & Scanners.
• If connected via Wi-Fi, confirm both devices are on the same network. If using a USB connection, try a different USB port or cable.

You may also refer to this document if the print job is stuck in Queue.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.