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‎12-12-2018 03:08 PM

HP Recommended
Product: HP Envy 4500
Operating System: iOS 12 - 12.0.1

Attempting to set up HP Envy 4500 and got this message: 

"An error occurred while trying to add the selected device.

Bad file descriptor"

Help?

Thank you!

4 people had the same question
1 REPLY 1

‎12-14-2018 03:25 PM

HP Recommended

@Jalex49

Welcome to HP Forums, 

This is a great place to get support, find answers and tips to your technical queries.

 

To provide you with an accurate solution, I'll need a few more details:

How is the printer connected? (WiFi Direct/WiFi)

What's the make and model of your WiFi router?

Do you have a guest network enabled on your WiFi router?

Approximately how far is the printer located from the WiFi router?

 

Which app are you using to add the printer?

 

If you are using a wireless router, check your router’s documentation or support site to make sure it meets the following requirements:

  • Check the router band: Many routers can operate in both 2.4 GHz and 5.0 GHz frequency bands, but not all HP printers support both bands. Make sure the 2.4 GHz router band is enabled and broadcasting. If the router broadcasts separate network names (SSIDs) for each band, connect the printer to the 2.4 GHz band SSID.

  • Bonjour support: HP recommends routers that support Bonjour, Apple's network discovery software. Connecting with Bonjour is the best way to find the printer and support wireless printing.

Keep me posted.

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

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