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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Re: Trying to set up my printer
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2 REPLIES 2
08-06-2024 08:53 AM
Hi @IlkaP,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
If you're trying to set up your HP printer but it isn't showing up in the list of available devices, here are a few troubleshooting steps you can try.
Check the Basics:
- Ensure the Printer is On: Make sure the printer is turned on and connected to the same network as your computer or mobile device.
- Check Connections: If it's a wired connection, ensure the USB or Ethernet cable is securely connected. If it's wireless, make sure the Wi-Fi signal is strong.
- Restart Devices: Sometimes, simply restarting your printer, router, and computer or mobile device can resolve connectivity issues.
Add Printer Manually:
On Windows:
- Go to Settings > Devices > Printers & Scanners.
- Click Add a printer or scanner.
- If your printer is not listed, click The printer that I want isn't listed.
- Follow the on-screen instructions to add your printer manually.
On Mac:
- Go to System Preferences > Printers & Scanners.
- Click the + button to add a printer.
- If your printer does not appear, try clicking Add Printer, Scanner, or Fax... and follow the on-screen instructions.
Use the HP Smart App:
- Download and Install HP Smart: Available for Windows, Mac, Android, and iOS.
- Open HP Smart and follow the instructions to add your printer. If your printer is not found, try the following:
- Ensure Bluetooth is enabled on your device.
- Use the Wireless Setup Wizard on the printer control panel to connect the printer to your network.
Reset the Printer Network Settings:
- Restore Network Defaults: On the printer control panel, go to Network Setup or Settings and select Restore Network Defaults.
- Reconnect the Printer to Your Network: Use the Wireless Setup Wizard to reconnect the printer to your Wi-Fi network.
Raj_05
HP Support Community Moderator
HP Support Community Moderator
08-06-2024 08:53 AM
Ensure Your Printer Drivers are Up-to-Date:
- Visit HP's Support Website: Download and install the latest drivers and software for your specific printer model.
Troubleshoot Network Issues:
- Check Router Settings: Ensure your router is not blocking the printer. Look for MAC address filtering or similar security settings.
- Check Firewall Settings: Ensure your computer’s firewall or antivirus software is not blocking the printer.
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Alden4
HP Support
Raj_05
HP Support Community Moderator
HP Support Community Moderator
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