Turn off Instant ink offer

[JonesDude]

I just set up my printer. It prints great. I did not set up HP Instant Ink. I don't want it. But the offer to sign up pops up on my computer screen a dozen times when I am trying to print. How do I make it stop and go away?

[A4Apollo · Accepted solution]

Hey there! @JonesDude, Thanks for stopping by the HP Support Community

Are you using regular ink cartridges or instant ink cartridges on the printer?

 If you do not want to enroll in the Instant Ink service and you're seeing it during the printer software install, you can simply close the window prompting you to enroll. 

If you have not done so, please stop Web Services on the printer.

1. On your printer control panel, touch or press the HP ePrint icon or button, and then touch or press Settings.

   If your printer control panel does not have an icon or button, navigate to Web Services Setup, Network Setup, or Wireless Settings to open the Web Services menu, depending on your printer model.

2. Select Turn Off, Disable, or Remove, depending on your printer model.

3. Follow the on-screen instructions to turn off Web Services.

HP Instant Ink > How to > Instant Ink > Manage Account > Turning Off Web Services

Optional - be sure Web Services is "off":

After you switch off Web Services, wait a minute and then switch off the printer.

Wait until the printer is completely shut down > wait a minute or two.

Switch on the printer.

Install all new HP ink -- replacing/installed "a" new ink won't do it -- all Instant Ink cartridges must be removed regardless of whether they have ink.

Refer this article to know more information about cancelling the instant ink account. Click Here

Hope this helps!

I hope you have a great day! 🙂

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[JonesDude]

Thank you.

[A4Apollo]

@JonesDude,

You're welcome and thanks for the update.

If you have any queries in future related to any HP products, you can always reach out to us.

We will try our best to help you out.

Take care,
Have a great day!