Two-Sided Printing Disabled on my Officejet 3830

[holagabriela]

Hi, I cannot print from my Mac off double-sided on my Officejet 3830, even though the software has been installed.The option for printing two-sided in faded out. How can I fix this? 

[Jeet_singh]

Hi @holagabriela,

Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community! I came across your post and wanted to assist you. I see from the post that you are having issues with duplex printing on your HP OfficeJet 3830 printer. Don't worry I'll be really glad to help you with this,

After reviewing your post I did check and found that there are no full feature software available for your Product this could be the possible reason why this option is faded out. However, there is a work around.

1. Choose File from Menu Bar.
2. Select Print.
3. Choose a Printer. Click the Arrows Next to "Printer" to see other available printers.
4. Click on the Copies and Pages drop-down menu.
5. Select Layout.
6. Locate Two-Sided in the Layout window. Choose On. (It will be dimmed if the chosen printer doesn't allow two-sided printing).
7. Click Print to print your document.

For more assistance, please follow this link: HP Printers - Printing on Both Sides of the Paper (Mac) (Duplexing)

I hope this helps. Let me know how it goes for further assistance. I'll be more than happy to help.

Let me know if those steps worked for you.

If they did, that’s awesome!

Give us some reinforcement by clicking the solution and kudos buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

[holagabriela]

This is exactly my issue. I can't turn the two-sided feature to "on" because it is faded out.

[Jeet_singh]

Hi @holagabriela,

Thank you for replying,

I appreciate your time and efforts,

As I understand you have tried to follow the steps suggested and still having the issue, I would personally suggest you contact our HP phone support so that they can remotely take access of your pc and help you check the settings. 

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

If you have any troubles, let me know and I will do my best to help!

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[Caywa]

Cannot print two sided on my neew HP 3830.

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire: 
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