UNable to print in colour

[Fay44]

I have tried to print and get a message with the exception code 0xe06d7363.

I have issues with printing from my Lenovo All-in- One PC but my husband can print on colour on the same printer from his HP All-in-One

[KrazyToad]

@Fay44

Welcome to HP Community

I have gone through your Post and would like to help

I suggest you uninstall the printer driver from root level and download the full feature software

1.) In Windows, search for and open Programs and features 
2.) Select your HP Printer 
3.) Select Uninstall 
4.) In Windows, search for and open Devices and printers 
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.) Open up the run command with the “Windows key + R” key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.) Click on the “Drivers” tab 
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.) Select Ok 
11.) Select Apply and Ok on the Print Server Properties windows 
12.) Close Devices and Printers
13.) Restart the computer and download the full feature software Link: https://ftp.hp.com/pub/softlib/software13/COL61240/mp-147826-1/OJ3830_Full_WebPack_1119.exe and follow the onscreen instructions

Keep me posted

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[Fay44]

Thank you,

I did see some suggestions on here and tried various things which included a more recent update and it seems to have worked.  

[KrazyToad]

@Fay44

I'm glad you got this issue resolved

Drop us a message anytime you need help

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.