URGENT - B8158376 error PLEASE HEEEEEELP!

[Papadopoulos]

My Officejet Pro 9010e  shows a blue screen and the B8158376 error. When I turn the power off and on again, an ink cartridge calibration message appears. When I press the continue button, it goes into error again. How to resolve this issue? This is extremely urgent as

I need to print cards, photos and tickets for Xmas!!!!

[Nal_NR]

Hi @Papadopoulos,

Welcome to the HP Support Community

I understand you are getting an error message on your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

We need to perform a Semi full reset to restore the printer back to its original settings.

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @Papadopoulos

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

[Nal_NR]

Hi @Papadopoulos,

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us.

[Rainbow23]

Hi @Courtneyn2,

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you.

I see that you are getting blue control panel screen with error code B8158376 on your HP All-in-One Printer.

Please follow the steps listed below for product reset:

1. Turn the printer on, if it is not already on.

2. Leave printer on and completely idle for at least 1 hour.

3. With the printer turned on, disconnect the power cord from the rear of the printer.

4. Unplug the power cord from the wall outlet.

5. Wait at least 60 seconds.

6. Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

7. Reconnect the power cord to the rear of the printer.

8. Turn on the printer, if it does not automatically turn on. Now check the control panel display.

You may also upgrade the firmware by following this document.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!