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InkTank115
New member
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Message 1 of 2
95
Flag Post

USB not connected - but it IS physically connected

‎10-11-2020 05:43 PM

HP Recommended
Product: Ink Tank 115
Operating System: Microsoft Windows 10 (64-bit)

Just bought this printer. First had this Initializing problem (https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/HP-Ink-Tank-110-115-Series-...) but downloaded the software. Now I'm seeing this screen, and I have tried all 3 USB ports, and I am definitely sure that the printer cable IS physically connected to my laptop.

 

I'm not understanding why this is happening, and need help asap. I need to print!!!

Category:
1 REPLY 1
sandytechy20
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post

‎10-14-2020 11:44 AM

HP Recommended

@InkTank115

 

Welcome to the HP support community.

 

Perform root level uninstallation to remove all the printer related software's.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

(Note: Don't connect the USB cable in until prompted during the install.)

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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