USB not connected - but it IS physically connected

[InkTank115]

Just bought this printer. First had this Initializing problem (https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/HP-Ink-Tank-110-115-Series-...) but downloaded the software. Now I'm seeing this screen, and I have tried all 3 USB ports, and I am definitely sure that the printer cable IS physically connected to my laptop.

I'm not understanding why this is happening, and need help asap. I need to print!!!

[sandytechy20]

@InkTank115

Welcome to the HP support community.

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

(Note: Don't connect the USB cable in until prompted during the install.)

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.