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Just bought this printer. First had this Initializing problem (https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/HP-Ink-Tank-110-115-Series-...) but downloaded the software. Now I'm seeing this screen, and I have tried all 3 USB ports, and I am definitely sure that the printer cable IS physically connected to my laptop.
I'm not understanding why this is happening, and need help asap. I need to print!!!
Welcome to the HP support community.
Perform root level uninstallation to remove all the printer related software's.
Download and install printer full feature driver
Click here to download the driver.
(Note: Don't connect the USB cable in until prompted during the install.)
I hope that helps.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Sandytechy20 I am an HP Employee
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