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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- USB not connected - but it IS physically connected

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10-11-2020 05:43 PM
Just bought this printer. First had this Initializing problem (https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/HP-Ink-Tank-110-115-Series-...) but downloaded the software. Now I'm seeing this screen, and I have tried all 3 USB ports, and I am definitely sure that the printer cable IS physically connected to my laptop.
I'm not understanding why this is happening, and need help asap. I need to print!!!
10-14-2020 11:44 AM
Welcome to the HP support community.
Perform root level uninstallation to remove all the printer related software's.
- In Windows, search for and open Programs and Features.
- Select your HP printer.
- Select Uninstall.
- In Windows, search for and open Devices and Printers.
- In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
- Open up the run command with the "Windows Key + R" key combo.
- Type printui.exe /s and click OK.
- Click on Drivers tab.
- Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
- Select OK.
- Remove all instances of the same.
- Select Apply and OK on the Print Server Properties windows.
- Close Devices and Printers.
- Restart the PC again.
Download and install printer full feature driver
Click here to download the driver.
(Note: Don't connect the USB cable in until prompted during the install.)
I hope that helps.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee