Un-demanded printing of HP Network Configuration Page

[Trashhauler]

My HP ENVY 7640 has suddenly started to print out unrequested multiple copies of the HP Network Configuration Page. There is nothing in the print queue and the only way to stop it is to turn off the printer. If anyone has a fix it would be appreciated.

[DavidSMP · Accepted solution]

@Trashhauler,

Thanks for taking an interest in the HP community. A very good day to you. I will be glad to assist you and let’s get right to it. Splendid diagnosis and great presentation of the issue. It is amply appreciated.

Let me gather some information for better clarity to assist you correctly:

• Did this happen after a power outage or surge?

I will be providing a roadmap with some troubleshooting steps to resolve the issue. Let us try these steps:

• Please perform a hard reset on the printer from this link: https://support.hp.com/in-en/product/hp-envy-photo-7800-all-in-one-printer-series/9073159/document/c...  and follow instructions from the section “Step 1: Reset the printer”
• Now update the printer’s firmware by following directions from this link: https://support.hp.com/bg-en/document/c02919168 use a USB cable to do it.

This should fix the issue.

Good luck and keep me posted about the developments. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue and give the post a Kudos for my efforts to help. Thank you and have a great week ahead. 🙂​​​​​​​

[DavidSMP]

@Trashhauler,

It has been a fabulous experience working with you. 🙂 I thank you greatly for accepting this as a solution.  

I hope the unit works great and stays healthy for a long time.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.  

Please take care, stay healthy, keep smiling big and do have a blessed year ahead. 🙂