Unable to connect Printer while driver Installation (Both via USB or WiFi) HP DeskJet 4535

[Tanweer678]

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@8lives wrote:

At this point I would remove all HP software & run Ccleaner on the registry.

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Did as you told, removed all HP softwares and ran Ccleaner restarted and installed the printer driver. Still the same issue.

EDIT: Alright now Im able to print PDF's only  😃   

But no word or powerpoint documents. In Powerpoint it says:
"windows cannot print due to a problem with the current printer setup".

[8lives]

Have you tried resetting the Word defaults?

[Tanweer678]

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@8lives wrote:

Have you tried resetting the Word defaults?

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I've followed this to reset. Not sure if it did the job or not.

http://www.nullalo.com/en/how-to-reset-word-settings-without-reinstalling/

Same issue again. Cant print.

[8lives]

Are you still getting the Powerpoint err msg?

[Tanweer678]

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@8lives wrote:

Are you still getting the Powerpoint err msg?

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Yes I am.

[8lives]

Have you tried searching Google for help with the error msg?

[Tanweer678]

Late reply for I was out of town for couple of days. Apologies.

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@8lives wrote:

Have you tried searching Google for help with the error msg?

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I did google this but did not do anything. But as I test today, Im able to print PDF's and also Powerpoint. (Very surprised tbh, since I havent done anything to resolve the powerpoint issue)

Word still persists with the problem. Something with word is the issue now. I'll try to reset to defaults in word, though I have done that before.

I also find Excel having the same issue as Powerpoint previously, says Printer is not connected or offline 😕

[Tanweer678 · Accepted solution]

1. Go to the location of the executable or Go to Start Menu and type the file (Eg: Word / Excel  / Powerpoint ).
2. Right click the app and select 'Open File Location'.
3. Right click the file and  Troubleshoot compatibility.
4. Select the option Continue troubleshooting the program.
5. Select the option Troubleshoot program.
6. Choose the The program requires additional permissions option, and click Next.
7. Click Test the program. And Yes on the pop up  window.
8. Click Next and Select Yes, save these settings for this program.
9. Close the Troubleshooter.

Well, I figured my issue out, with a bit of help from earlier in this thread, and another thread I found on the same topic.

The weird thing is, I've never had this issue with any other printer, and I've had 4 or 5 other printers installed on this PC, under this user account, in the past and never had this issue.  I don't know why I suddenly had the issue with this specific printer driver (my new MFP M477fdn mentioned in my previous post).

The short answer...

This is more likely to be the cause if you have changed the location of your User "TEMP" directory from Microsoft's default, but it's worth a double-check even if you haven't.

Find your USER "TEMP" directory (by default is %USERPROFILE%\AppData\Local\Temp, but if you moved it, then wherever you moved it to), and make sure the user account you're logged in with is explicitly assigned to the NTFS security on the TEMP folder with Full Control permissions.  Even if the user account you're logging in with is a member of the administrators group or any other group that has full control on the directory, make sure the user account is explicity assigned in addition.  Do not rely on the group permissions.

Apparently, by using the inherited rights through the group permissions, that's what triggers and requires the UAC elevation.  By adding the user explicitly to the folder permissions, the user account then has inherent full permissions without needing to inherit them through group membership, and this then bypasses the need for UAC elevation.

How did I discover this? ...

On my PC, I redirect the TEMP directory from the Microsoft default, to an alternate location, D:\TEMP, to get it off of my system drive.

I had read earlier in this thread, and in another thread, about checking permissions on the Temp folder, but those posts suggested granting the Everyone group full permissions on Temp.  I tried that and it did not work.  But it did give me the hint that my problem might be related to the Temp directory.

I created a new local account on my PC and logged in with that.  The printer actually printed fine.  Of course, when I created and logged in as the new account, it started out with the default MS Temp dir location under its own user profile directory.

I then changed the TEMP and TMP environment variables in the new user account to also point to my D:\TEMP location.  Guess what?  The printer then failed to print.  I then changed the TEMP and TMP variables in my new account back to point the MS default Temp directory under the user profile.  The printer printed again!  AH HA, indeed related to the Temp directory.

So then I checked permissions on the new Temp directory under my new user account profile, vs. the permissions I had on my alternate D:\TEMP directory.  Both had Administrators and System assigned with Full Control.  The only difference was that the Temp directory under the user profile had that user explicitly assigned to it with Full Control, and my D:\TEMP directory did not have any users assigned directly to it, only the Administrators and System groups.

SO, I added the new test account explicitly to my D:\TEMP directory permissions with Full Control.  Then I changed the TEMP and TMP environment variables in my test account back to D:\TEMP, and viola, the printer still printed!

SOOOO, then I added my original account explicitly to the D:\TEMP permissions with Full Control.  I logged out of the test account and back in as my orginal accound, and again, viola, the printer printed without having to do the UAC elevation!

Again though, I have no idea why the original config (without explicit user permissions on D:\TEMP) worked for all other printers I've ever had and only just failed with this new M477fdn printer driver.  But it's working now!

https://h30434.www3.hp.com/t5/LaserJet-Printing/Can-only-print-with-Admin-privileges/m-p/5633277

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