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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
seanadam
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Solved!

Unable to connect Windows 10 laptop to HP 3830 all of a sudden

HP Recommended
HP 3830
Microsoft Windows 10 (64-bit)

This evening I suddenly noticed my printer would only print in black and white. After troubleshooting did not work, I tried uninstalling and reinstalling. It got as far as recognizing the Fax, but nothing more. Now I'm not even able to install the printer back to the laptop.  I have done all of the troubleshooting one can find on HP a desktop full of HP icons. No luck. 

I have the virtual assistant on my desktop. . I have uninstalled and reinstalled.

 

If I drop down and click add printer and to add the  the 3830 it says (driver unavailable). Under the driver event details there is the following message:

 

Device SWD\DAFWSDProvider\urn:uuid:1c852a4d-b800-1f08-abcd-c8d9d25f2c1f/http://1c852a4d-b800-1f08-abcd-c8d9d25f2c1f/ScanService requires further installation.

 

The most frustrating part is, I ran one the HP install software (so many to keep track of) and it says it successfully installed but I had to register but HP's site crashed! It's been an endless loop and there is no tech support to contact...

 

I don't mean to come off overly negative, but this printer was replaced by HP because the prior printer was a lemon (froze up). This one started doing the same within a few months and still does and HP never got back to me when I informed them and now I'm dealing with this new issue on top. I'm not a technical person. I pay money for their printers, computers, and their ink subscription but it's impossible to ever get help for anything

3 REPLIES 3
Jay_G24
HP Support Agent
HP Support Agent
10,891 10,861 795 890
Message 2 of 4
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Hi @seanadam,

 

I'd like to help!

 

 Let's try and uninstall the printer software from the root level on your PC and install the full feature printer software.

 

--->In Windows, search for and open Programs and Features.

--->Select your HP printer.

--->Select Uninstall.

--->In Windows, search for and open Devices and Printers.

--->In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”

--->Open up the run command with the "Windows Key + R" key combo.

--->Type printui.exe /s and click OK.

--->Click on the Drivers tab.

--->Look for HP Printer driver. If you see it click on it and click remove at the bottom.

--->Select OK.

--->Select Apply and OK on the Print Server Properties windows.

--->Close Devices and Printers.

 

And then reinstall the printer full-featured drivers from software and drivers page 

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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seanadam
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Problem Solved. Thanks!

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Jay_G24
HP Support Agent
HP Support Agent
10,891 10,861 795 890
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That's great! Happy to hear that. If you need further assistance feel free to reach out to us.

 

Have a great day ahead!

 

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

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