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‎06-09-2020 07:20 AM

HP Recommended
Product: Officejet Pro 8600
Operating System: macOS 10.13 High Sierra

I need help with getting my printer connected to my macbook pro. I recently reset my computer to factory settings and moved to a new home and am now unable to connect to my Officejet Pro 8600 printer. 

 

I have gone through the steps to download the printer driver and software, checked wireless printer settings, and router settings, but I am still unable to connect to my printer.

 

I had to manually enter the IP address in the printer settings section because my macbook did not see any printers in the network and have been able to print documents through e-printing via email, but want to be able to print direct to my printer. Also HP easy scan has been unable to detect my printer to scan documents as well. Any help would be appreciated, thank you.

1 REPLY 1

‎06-12-2020 09:22 AM

HP Recommended

@Hman82, Welcome to HP Support Community!

 

To be able to assist you better, I would like to know the following:

  • Are the printer and PC connected to the same network?
  • Is your router dual-band enabled i.e., both 2.4GHz and 5GHz?
  • What is the distance between the router and the printer?
  • Is there any antivirus software installed on your computer?
  • Could you perform a ping test using the Mac Network Utility and let me know the results?

Use the printer IP address to perform a ping test, the printer IP can be located by selecting the wireless icon on the printer display.

 

The wireless status menu on your Mac should also give us quite a lot of information that would help us identify the issue. You can press and hold option-click the WiFi icon and then use shift-command-5 to take the screenshot. Press the space bar when the icon turns into a camera. Share the ping test results and the screenshot with us.

 

Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'. 

Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.

 

Keep me posted for further assistance.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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