Unable to connect my HP Deskjet 2632 printer to new BT hub

[HS126]

Hi,

Can anyone help please? My printer worked fine on my old Plusnet wifi router. I have now upgraded to a new fast fiber BT hub and I cannot get the printer to connect. Can anyone give me some step by step instructions as to what I should do please?

I wondered if I needed to reset the printer first, as I did with my Google hub mini? If soHP Deskjet 2632 printer I am unsure how to do this. I don't  have an ethernet cable to connect to the laptop and cannot work out how to get the set up wizard to work. I'm completely stuck and in need of advice please.

Thanks in advance.

HS126

[asmita6658]

Hi @HS126

Welcome to the HP Support Community. I'd be happy to assist you with the connectivity issue. 

To better assist you - Is your router dual-band enabled i.e., both 2.4GHz and 5GHz? If yes, make sure the dual band has different SSIDs for 2.4G and 5G networks.

While you respond to that, let's try these steps -

Network Restore - Press the Wireless button and the Cancel button from the printer control panel at the same time, and then hold them for three seconds.

If the router has a WPS push button, try these steps -

1) Press and hold the Wireless button on the printer for more than three seconds to start WPS push mode. The Wireless light starts blinking.

2) Press the WPS button on your router.

NOTE: THE MOMENT YOU PRESS THE WIRELESS BUTTON ON YOUR PRINTER, WITHIN 30 SECONDS YOU SHOULD PRESS THE WPS BUTTON ON THE ROUTER.

You may also, try these steps -

1) Connect the printer using the Wireless Direct. Please refer to page#65 from the User Guide for steps. 

2) Open the browser and in the address or the URL bar type this - 192.168.223.1 to launch the EWS or the printer's page.

3) Go to the network tab > Wireless (802.11) and click on the Wireless Setup Wizard.

Once the printer is connected, the Wi-Fi LED on the printer will become solid.

You may also refer to this document - HP Printers - Install and Use the HP Smart App (Android, Apple iOS, iPadOS) 

Hope this helps! Keep me posted. 

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