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‎11-25-2018 05:27 AM

HP Recommended
Product: HP Envy 5032
Operating System: iOS 9 - 9.3.5

Cannot access the HP Smart App for an iPad 2 running iOS 9.3.5.  I was able to access it on a different iPad 3rd generation that also runs on iOS 9.3.5.  Apple does not support update to iOS 10 for either of these iPADs.

1 person had the same question
1 REPLY 1

‎11-27-2018 12:08 PM

HP Recommended

@Larry1753

 

Welcome to HP Forums. This is a great place to get support, find answers and tips.

 

I have gone through your Post and would like to help

 

Do you get any error when trying to access HP Smart App


I suggest you uninstall the HP Smart App from your iPad 2. Restart the iPad and then download the HP Smart App again

 

If the issue persists, I suggest you Reset the iPad and then download the Smart App

 

Keep me posted how it goes

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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