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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Re: Unable to power up my HP Officejet 4635

Create an account on the HP Community to personalize your profile and ask a question
06-20-2017 04:50 PM
And suddenly my HP Officejet 4635 is no longer running, and the error msg that popped up on the screen evaporated before I could even read it. I've only had this device for about 2 yrs and it is not heavily used. Should I organize a decent funeral or is there a fix? Thanks
06-21-2017 01:52 PM
Thanks for taking an interest in the HP Support Forums! After reading your post I see that you are unable to use the printer and it shows some error message. I would like to help you out with this issue today.
However, I will need a few details to provide an accurate solution,
- Try to take a picture of the error message with your mobile and let me know what error message are you getting.
- How is the printer connected to the computer, USB or wireless?
- Did you do any hardware or software changes?
Meanwhile:
Perform a hard reset on the printer.
- Remove the power cable from the printer when it is turned on.
- Press and hold the power button for 30secs.
- Connect the power cable to the printer and directly to the wall outlet.
- Turn on the printer.
Reply with the result of the above-mentioned steps, for further assistance.
Cheers.
Sandytechy20
I am an HP Employee
06-22-2017 09:17 PM
Sandytechy20,
- Cannot take pic because I am unable to turn the printer on
- Printer is connected via usb cable
- No recent hardware or software changes
- I cannot perform a hard reset because I cannot turn it on. Therefore I am unable to perform the steps you recommended. Sorry
06-23-2017 03:58 AM
@starburst10 wrote:Sandytechy20,
- Cannot take pic because I am unable to turn the printer on
- Printer is connected via usb cable
- No recent hardware or software changes
- I cannot perform a hard reset because I cannot turn it on. Therefore I am unable to perform the steps you recommended. Sorry
Try the HP web site here.
11-27-2019 02:34 PM
3 ERROR MESSAGES WHICH i IGNORED. SHUT IT OFF AFTER 2ND ERROR MESSAGE AND ALL CAME BACK ON AS USUAL.
After the 3rd error message (always a bunch of numbers that mean nothing to me) I shut if off again and now it is dead, dead! I have unplugged it from power and printer to no avail. Is this the end???
11-27-2019 02:44 PM
Hello,
Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire:
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about posting in the community, please feel free to send me a private message!
Thank you
I work on behalf of HP