Unable to power up my HP Officejet 4635

[starburst10]

And suddenly my HP Officejet 4635 is no longer running, and the error msg that popped up on the screen evaporated before I could even read it.   I've only had this device for about 2 yrs and it is not heavily used.   Should I organize a decent funeral or is there a fix?    Thanks    

[sandytechy20]

@starburst10

Thanks for taking an interest in the HP Support Forums! After reading your post I see that you are unable to use the printer and it shows some error message. I would like to help you out with this issue today.

However, I will need a few details to provide an accurate solution,

• Try to take a picture of the error message with your mobile and let me know what error message are you getting.
• How is the printer connected to the computer, USB or wireless?
• Did you do any hardware or software changes?

Meanwhile:

Perform a hard reset on the printer.

• Remove the power cable from the printer when it is turned on.
• Press and hold the power button for 30secs.
• Connect the power cable to the printer and directly to the wall outlet.
• Turn on the printer.

Reply with the result of the above-mentioned steps, for further assistance.

Cheers.

[starburst10]

Sandytechy20,

• Cannot take pic because I am unable to turn the printer on
• Printer is connected via usb cable
• No recent hardware or software changes
• I cannot perform a hard reset because I cannot turn it on.  Therefore I am unable to perform the steps you recommended.  Sorry
•  

[sabretooth04]

---

@starburst10 wrote:

Sandytechy20,

• Cannot take pic because I am unable to turn the printer on
• Printer is connected via usb cable
• No recent hardware or software changes
• I cannot perform a hard reset because I cannot turn it on.  Therefore I am unable to perform the steps you recommended.  Sorry
•  

---

Try the HP web site here.

https://support.hp.com/us-en/product/hp-officejet-4630-e-all-in-one-printer-series/5305049/model/539...

[LEAH18]

3 ERROR MESSAGES WHICH i IGNORED.  SHUT IT OFF AFTER 2ND ERROR MESSAGE AND ALL CAME BACK ON AS USUAL.

After the 3rd error message (always a bunch of numbers that mean nothing to me) I shut if off again and now it is dead, dead!  I have unplugged it from power and printer to no avail.  Is this the end???

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about posting in the community, please feel free to send me a private message!

Thank you