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    Need Windows 11 help?
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HP Recommended

Having the same issue and error message.  Started yesterday, 5/29.  Envy 6155e.  Reinstalled driver and HP Smart -  No effect.

HP Recommended

Followed instructions---success!! thank you.

HP Recommended

Unable to print. Rendering failed

HP Recommended

Thank you to everyone who suggested completely removing and reinstalling the printer and HP Smart. This worked for me. Although I had previously re-installed the printer, I don't think I had removed it from every possible place.

For anyone else in the same situation, I followed these instructions (https://answers.microsoft.com/en-us/microsoftedge/forum/all/how-do-i-uninstall-and-reinstall-a-print...) and the printer is now working again.  

HP Recommended

Thanks to all, printer is now working. I deleted the printer from HP Smart and Windows control panel. I used HP Smart to reinstall. HP Envy 6100e is now working with Windows 11. 

HP Recommended

I am not computer savvy. Could someone give me the steps in easy terms I can follow.  I am greatly appreciating anyone's help.  Thank you

 

HP Recommended

HP Smart Tank 7600 Series

I am having the same problem, was only printing a couple of days ago, however since then my system has updated during the night;

 

  • 2025-05 Cumulative Update Preview for Windows 11 Version 24H2 for x64-based Systems (KB5058499)
    Successfully installed on ‎30/‎05/‎2025

 

Since this update, the following message appears when I am attempting to print from Microsoft Word:

Tyler369_0-1748872522616.png

 

HP Recommended

Same problem today as others. New firmware update did not help. Removed printer from Windows11 Settings and  Added it back. Works fine now. Sheesh, HP!

HP Recommended

I couldn't find a way to delete the printer from Windows 11.  Can you explain how to do that?

I did the uninstall and reinstall of HP Smart as per the instructions on this page and it made no difference. I can print from my Mac, but not from my work Windows 11 laptop.

HP Recommended

Remove the printer from Windows in the Control Panel - Hardware and Sound - Devices and Printers.

Reboot.

Add the printer again following the same path in the Conrol Panel.

It works.

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