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Message 1 of 3
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Unable to print a online gift card on a Dell laptop

HP Recommended
HP Desk Jet 3634 print scan copy web printer
Microsoft Windows 10 (64-bit)

I have did all of the virtual agent recommendations, without luck. I did all of the necessary windows updates and was instructed to insert my CD from my printer. I no longer have that. I was directed to a page on how to accomplish that (no CD) have not been able to access that. My printer will print a online gift card if I power the printer off and then turn it back on. I have a physical disability and cannot do anything with the power independently. I would appreciate any feedback.

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HP Support Agent
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Message 2 of 3
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HP Recommended

 Hi @tinern,

 

I'd like to help!

  • How is the printer connected to your device Wifi or USB?

Meanwhile, try the below suggestions-

 

 Use HP Print and Scan Doctor to check connectivity

Download a special version of HP Print and Scan Doctor specifically created to help with printer offline conditions.

  1. Download HP Print and Scan Doctor.
  2. Run HPPSdr.exe from the download location on your computer.
  3. Once HP Print and Scan Doctor opens, click Start, and then select your printer.
    • If your printer in not in the list, turn it off and on, and then click Retry.
    • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.
  4. If a screen prompts you to turn on printer updates, click Yes.
  5. If a screen prompts you to make your printer the default printer, click Yes.

If wireless, try the below suggestions-

 

Set a manual IP-

 

To set a manual IP and try the steps below -

 

--->Touch on the wifi icon ((i)) on the printer, and take down the IP address 

--->Open a web browser (ex Chrome or Mozilla) and type in the printer's IP

--->then go to network ---> general ---> network protocols ---> select IPV4 only-->apply 

--->go to wireless ---> wireless 802.11---> select manual ip ---> apply

--->Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS.  

--->then go to settings on the main ews page --> power management ---> select sleep mode to max 15min

 

 Connect the printer to TCP/IP port- follow the below instructions-

 

 --->Touch on the wifi icon ((i)) on the printer, and take down the IP address 

a. Click Start/Devices and Printers.  Right-click on your HP Printer.  Select Printer Properties.  Select the Ports tab at the top.

b.    Select Add Port.  Select Standard TCP/IP Port.  Select New Port.

c.    Follow the Add Port Wizard.  Under Printer Name or IP Address, .  Example:  192.168.1.15.  The IP address will be copied under Port Name.  

d.    Select Next and Finish the Wizard.

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping 

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Message 3 of 3
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HP Recommended

I'm using my computer connected with USB. It can be used as wireless, but I was having issues decided to just leave it plugged in to my laptop.

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