Unable to print entire Bank Statement

[Ellie72]

OfficeJetPro6960. Cannot print entire bank statement or download and print it. Preview shows transactions .Wondered if Avast security might be causing problem

[Dragon-Fur · Accepted solution]

@Ellie72 

Could be security software although I have not seen this with Avast.  Security software does not usually block portions of a print job. 

It is possible that content is already blocked by the software providing the content on the screen or within the document.  For example, though I have not seen this with a simple bank statement, some content is protected at the source - that is, the bank may block some content from print / edit / copy / data entry (form completion).

More likely, the printer software cannot translate the entire document content into something it understands.

Try saving the document as a PDF file and then print that file as an image.

Reinstall / Update your PDF Reader (Adobe Reader DC /Optional  Foxit Reader)

• HINT: Watch out for and UNCHECK unwanted extra software
• Adobe Reader DC software should be installed even if you do not open / view / print PDF files directly from the software.

Adobe Acrobat Reader Learn & Support

Print as Image

If the file will not print due to unusual content (odd fonts, color schemes, tables, other oddities), print the file as an Image.  Image printing does not require the printer software to translate file content.

Open the offending PDF file in Adobe Reader DC > File > Print > Advanced >>

1. Set the printer select the colors (Optional)
2. Print the PDF file as an image

OR

Snip – available since Vista!  Check out the “delay” feature in Windows 10

Snipping Tool in Windows 10 / 8 / 7: Tips & Tricks to capture screenshots

Create a Snip of the information on the page > save the snipped image as a .jpg file > print that file.

Reference and Resources – Places to find (more) help and learn about your Printer

Printer Homepage – “Things that are your printer”

Drivers / Software / Firmware Updates, Videos, Bulletins/Notices, How-to, Troubleshooting, User Guides, Product Information, more

HP OfficeJet Pro 6960 All-in-One Printer series

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