• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended

OfficeJetPro6960. Cannot print entire bank statement or download and print it. Preview shows transactions .Wondered if Avast security might be causing problem

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Ellie72 

 

Could be security software although I have not seen this with Avast.  Security software does not usually block portions of a print job. 

 

It is possible that content is already blocked by the software providing the content on the screen or within the document.  For example, though I have not seen this with a simple bank statement, some content is protected at the source - that is, the bank may block some content from print / edit / copy / data entry (form completion).

 

More likely, the printer software cannot translate the entire document content into something it understands.

 

Try saving the document as a PDF file and then print that file as an image.

 

Reinstall / Update your PDF Reader (Adobe Reader DC /Optional  Foxit Reader)

  • HINT: Watch out for and UNCHECK unwanted extra software
  • Adobe Reader DC software should be installed even if you do not open / view / print PDF files directly from the software.

 

 

Adobe Acrobat Reader Learn & Support

 

Print as Image

 

If the file will not print due to unusual content (odd fonts, color schemes, tables, other oddities), print the file as an Image.  Image printing does not require the printer software to translate file content.

 

Open the offending PDF file in Adobe Reader DC > File > Print > Advanced >>

  1. Set the printer select the colors (Optional)
  2. Print the PDF file as an image

 

OR

 

Snip – available since Vista!  Check out the “delay” feature in Windows 10

Snipping Tool in Windows 10 / 8 / 7: Tips & Tricks to capture screenshots

 

Create a Snip of the information on the page > save the snipped image as a .jpg file > print that file.

 

 

Reference and Resources – Places to find (more) help and learn about your Printer

Printer Homepage – “Things that are your printer”

Drivers / Software / Firmware Updates, Videos, Bulletins/Notices, How-to, Troubleshooting, User Guides, Product Information, more

HP OfficeJet Pro 6960 All-in-One Printer series

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Click Thumbs Up on a post to say Thank You!

Answered? Click post "Accept as Solution" to help others find it.

 

 

Dragon-Fur

View solution in original post

1 REPLY 1
HP Recommended

@Ellie72 

 

Could be security software although I have not seen this with Avast.  Security software does not usually block portions of a print job. 

 

It is possible that content is already blocked by the software providing the content on the screen or within the document.  For example, though I have not seen this with a simple bank statement, some content is protected at the source - that is, the bank may block some content from print / edit / copy / data entry (form completion).

 

More likely, the printer software cannot translate the entire document content into something it understands.

 

Try saving the document as a PDF file and then print that file as an image.

 

Reinstall / Update your PDF Reader (Adobe Reader DC /Optional  Foxit Reader)

  • HINT: Watch out for and UNCHECK unwanted extra software
  • Adobe Reader DC software should be installed even if you do not open / view / print PDF files directly from the software.

 

 

Adobe Acrobat Reader Learn & Support

 

Print as Image

 

If the file will not print due to unusual content (odd fonts, color schemes, tables, other oddities), print the file as an Image.  Image printing does not require the printer software to translate file content.

 

Open the offending PDF file in Adobe Reader DC > File > Print > Advanced >>

  1. Set the printer select the colors (Optional)
  2. Print the PDF file as an image

 

OR

 

Snip – available since Vista!  Check out the “delay” feature in Windows 10

Snipping Tool in Windows 10 / 8 / 7: Tips & Tricks to capture screenshots

 

Create a Snip of the information on the page > save the snipped image as a .jpg file > print that file.

 

 

Reference and Resources – Places to find (more) help and learn about your Printer

Printer Homepage – “Things that are your printer”

Drivers / Software / Firmware Updates, Videos, Bulletins/Notices, How-to, Troubleshooting, User Guides, Product Information, more

HP OfficeJet Pro 6960 All-in-One Printer series

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Click Thumbs Up on a post to say Thank You!

Answered? Click post "Accept as Solution" to help others find it.

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.