Unable to print from android phone

[Nica91]

Been trying to print from my phone but nothing works. I have a hp deskjet 2710e printer. Doesn't give any error message on the printer, and on my phone I have notifications saying that it's printing or sometimes I have an error notification simply saying "there is an error of printing, try again". If I click on the error notification it bring me to the HP app homepage that doesn't say anything at all. Wifi is connected and also bluetooth and position

[Raj_05]

Hi  @Nica91,

Welcome to HP Support Community.  
 

Thank you for posting your query, I will be glad to help you.

It seems like you're experiencing issues with printing from your phone to your HP DeskJet 2710e printer. Here are some troubleshooting steps you can try.

Check Printer Connection:

• Ensure that your printer is connected to the same Wi-Fi network as your phone.
• Verify that Bluetooth and positioning services are enabled on your phone.

Restart Devices:

• Turn off both your phone and the printer, then turn them back on. This can help in refreshing the connections.

Update HP Smart App:

• Make sure you have the latest version of the HP Smart app installed on your phone. If not, update it from your app store.

Check Printer Status:

• Ensure that there are no error messages on the printer's display. If there are, address those issues first.

Clear Print Queue:

• Open the HP Smart app on your phone and check for any pending print jobs. Clear the print queue and try printing again.

Reinstall HP Smart App:

• If the issue persists, try uninstalling and reinstalling the HP Smart app on your phone.

Printer Firmware Update:

• Check if there are any firmware updates available for your printer on the HP support website. Updating the firmware might resolve compatibility issues.

Network Troubleshooting:

• Ensure that your Wi-Fi network is stable. If possible, try printing from another device on the same network to check if the issue is specific to your phone.

Reset Printer:

• As a last resort, you can try resetting your printer to its default settings. Refer to your printer's manual for instructions on how to do this.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support