Unable to print in color.

[Joe-Buck]

I have an HP Desk Jet 2852e. I am unable to print in color unless I print directly from my HP account.  Anytime I try and send something to print from my Mac, it doesn't even have color as an option.  Any ideas? I've tried reaching out to HP support, but never get a response.

[Sneha_01]

Hi @Joe-Buck 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're having a frustrating issue with color printing on your HP DeskJet 2852e printer, especially when printing from your Mac. Here are a few things you can try to resolve the problem:

1. Check Print Settings on Your Mac

• Sometimes, the print settings on your Mac might default to black-and-white printing, even if color is available. Make sure you’re selecting color as the print option when you print from your Mac.
• Steps to check color settings:
  1. Open the document you want to print.
  2. Click File > Print.
  3. In the print dialog, click on the Presets dropdown (top center) and make sure Color is selected under the Color or Color Options section.
  4. If Black & White is selected, change it to Color.
  5. Click Print.

2. Check Printer Preferences

• The printer’s default settings might be set to only print in black and white.
• Go to System Preferences on your Mac, then select Printers & Scanners. Choose your HP DeskJet 2852e and click Options & Supplies.
• Check the Options and make sure color printing is enabled.

3. Ensure Color Cartridge is Installed and Working

• Verify that the color ink cartridge is properly installed and has ink in it.
• Sometimes, if the color cartridge is low or empty, the printer may default to black-and-white printing. You can check the ink levels in the printer settings or on the HP Smart app.
• Try printing a test page from the printer’s control panel to check if it’s printing in color.

4. Update Printer Drivers

• An outdated or missing driver could be causing the color printing issue. Make sure you have the latest drivers for your printer.
• To update your printer drivers:
  1. Go to the HP Support website.
  2. Search for your printer model (HP DeskJet 2852e).
  3. Download and install the latest drivers and software for macOS.

I hope this helps.

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