Unable to print remotely via wifi

[tirangadude]

Hi, 
We use Envy 5010 for my regular use at home. It has mind of it's own. Some days it will print like a charm. Other days it will show error in it's queue. I unplugged the power cable, restarted the printer, removed the printer from the list of printers and when trying to add Wi-Fi Direct Printers, it shows correct printer in the list. When I click on Add Device, it prompts me with Enter the WPS Pin from your printer. When I enter the pin, it simply times out and back to square one of setting up with the printer. Unsure how could I resolve this issue. Any helps is much appreciated.

Many thanks

[Asfiya03]

@tirangadude,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your Envy 5010 is having connectivity issues, especially with Wi-Fi Direct. Here are some troubleshooting steps you can try:

1. Reset the Printer's Network Settings

• On the printer, go to Setup > Network Settings > Restore Network Defaults.
• Restart the printer and try connecting again.

2. Connect Using Standard Wi-Fi Instead of Wi-Fi Direct

• If your home Wi-Fi network is stable, use Wireless Setup Wizard (on the printer’s touchscreen) to reconnect the printer to your router.
• Once connected, remove and re-add the printer on your computer.

3. Check WPS PIN Timeout

• The WPS PIN is usually valid for 90 seconds. If you enter it too late, it will fail.
• Try generating a new WPS PIN from Wi-Fi Protected Setup > PIN Method and enter it immediately.

4. Update Printer Firmware

• Check for firmware updates via HP Smart App or printer settings.

5. Clear Print Queue and Restart Print Spooler

• Open Services (Windows key + R → type services.msc).
• Find Print Spooler, right-click, and Restart it.
• Also, clear any stuck print jobs before trying again.

6. Try USB Connection for Setup

• If all else fails, connect the printer via USB, install it, and then switch to wireless.

I hope this helps.

Take care and have a good day.

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Asfiya03

HP Support