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‎10-19-2020 11:25 AM

HP Recommended
Product: HP 5740
Operating System: Microsoft Windows 10 (64-bit)

When my computer did the October 13, 2020 Windows 10 upgrade, my printer will not print.  It gives me an "error-printing" message each time. I have unplugged the printer, I have removed the device and then restored, nothing works.  Any help would be greatly appreciated!

Category:
1 REPLY 1

‎10-22-2020 01:01 PM

HP Recommended

@sallyp58 Welcome to HP Community!

 

I understand that you are unable to print after the windows upgrade.

 

I would suggest you try the Windows built-in drivers. Follow the steps below: 

  

•    Go to Control Panel - Devices and printers - Click on "Add printer" and follow the on-screen instructions. 

•    When the page prompts for the drivers, select "Windows update". The driver list will be updated. 

•    Click HP, Hewlett Packard, or Hewlett-Packard in the Manufacturer pane, and then click the name of your printer in the Printers pane. 

  

Refer to this document HP Printers - Installing and Using the Windows Built-in Print Driver for help 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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