Unable to remove ink cartridges there is a white plastic card in the way. It has icons of an arrow p

[Pike4]

Unable to remove ink cartridges there is a white plastic card in the way. It has 2 icons on it.

[Jeet_singh]

@Pike4,

Welcome to HP Support Forums!

I see from your post that you're having issues related to your HP DeskJet printer. Don't worry we'll work together to help you find a solution.

To provide you with an accurate solution, I'll need a few more details:

Have you recently made any changes on the printer before the issue started?

Have you checked for any obstructions inside the printer?

Are you able to move the carriage freely?

This looks like a possible hardware failure, however, I would suggest you try these steps here and check if that helps.

Please make sure that the printer is connected directly to the wall outlet and not to the surge protector.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Next thing, I would suggest here is to follow the steps suggested in the support document for - Replacing the Ink Cartridges for Deskjet 6940 and 6980 Printer Series

If you have followed the steps suggested and still having the issue. I would suggest this could be a possible hardware failure.

I would recommend you contact our HP phone support for further assistance. 

HP Support can be reached by clicking on the following link: www.hp.com/contacthp

I'm sure they should be able to go ahead and address your issue. Let me know if you need any further assistance. I'll be more than happy to help you.

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.