Unable to reset a EWS password for Officejet pro 8730

[vader716]

I have an HP Officejet pro 8730.  It is connected with a wired, ethernet connection and has an IP addressed assigned by my local router.  It is accessible and works fine.  I am attempting to access settings via the Embedded Web Server (EWS).  I am able to access the home webpage.  However, most of the pages are protected with a Lock.  

I have tried to reset the password via the following three steps all from the control panel:

1.  Network Icon-->Settings Cog-->Restore Network Settings

2. Main Screen -->settings Cog -->Printer Maintenance-->Restore-->Restore Settings-->Checked Network--> Restore

3. Main Screen -->settings Cog -->Printer Maintenance-->Restore-->Restore Settings-->Checked All boxes--> Restore

None of these options have fixed the problem.

I've now also done the "secret" reset, back arrow 4 times, reset and tried partial and semi-full reset.  Nothing has reset the username password.

[vader716 · Accepted solution]

2 hours later and 1 smart tech lead me to the answer.  Hopefully I can save someone's time 

If you have this problem try this:

From the home screen:

Press Back arrow 4 times (the one that lights up under the Home and ? buttons)

Support Menu

At the bottom of the screen will be a grey bar with an X, <, >, and ok button

Hit the < button once

It will take you to a Enable/Disable Menu option

Click OK

Use the ^ and v arrows to scroll through the list until you get to "reset to factory defaults"  (^ 5 times for me)

Click OK

You will see Factory Reset Disabled: Press OK to enable it"

Click OK

It will now say Factory Reset Enabled: Press OK to disable it"

Hit the X in the bottom left corner 3 or 4 times to return to the Support Menu

Hit the back arrow (the one that started this whole process)

You will be back at the main screen

Hit the gear icon in the upper left

Move down to Printer Maitenance

Click Restore

You will now have two options "Restore Settings" and "Restore factory Defaults"

Select Restore Factory Defaults

After the printer resets you should be able to go back to the web interface and those terrible blue locks are gone

You should set your own password now under Settings-->Security-->Password Settings

My support call was:  [edited]

Would suggest every tech I spoke to before my last tech talk to him...he actually knew exactly how to fix the problem.  Time up update your training and troubleshooting notes.  THANK YOU TO THE LAST GUY I TALKED TO.