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‎05-04-2019 02:11 PM

HP Recommended
Product: HP all in one
Operating System: Microsoft Windows 10 (64-bit)

Unable to see account page after clearing browser data.  I sign in and am taken to the sign up page, or sign out.  

3 REPLIES 3

‎05-05-2019 10:15 AM

HP Recommended

Hi @marsha1340

 

Welcome to the HP Support Community. 

 

To better assist you - Which browser are you using? 

 

Please try to login using an alternate browser? 


Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

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‎05-05-2019 03:11 PM

HP Recommended

I use Google Chrome, which shouldn't be a problem as I've always used it.  I've unplugged and replugged my printer. I've changed my password, etc. and continue to be unable to get to my account page.  I sign in with the correct user name and password but am always taken to the sign up page.  I've tried signing out of that and then signing in again, but it continues to take me to the same page.  This is very frustrating.  I clear my browser data regularly so i would like to not have to go through this on a regular basis.

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‎05-05-2019 03:17 PM

HP Recommended

@marsha1340

 

I have sent you  a private message with the steps. 

 

Please check. 

 

Thanks!

Asmita
I am an HP Employee

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