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‎10-12-2019 05:04 PM

HP Recommended

My HP Officejet Pro 8020 printer is preventing me from using generic ink cartridges.  I understand that HP have installed software which prevents consumers from using generic ink. 

 

Can you please advise how I can remove this software block on my HP Officejet Pro 8020 thereby enabling me to use generic ink cartridges ?

 

Thanks

 

4 people had the same question
3 REPLIES 3

‎10-15-2019 04:03 AM

HP Recommended

Hi @Stirling01

 

Welcome to the HP Support Community. 

 

Refer to this document for more information - HP Printers - Dynamic Security Enabled Printers

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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‎10-17-2019 03:23 PM

HP Recommended

Hi Asmita, thanks for your reply, however, HP has failed to answer my question.

Q.   How can I disable the restriction on my HP Officejet Pro 8020 printer that prevents me from using 'generic ink cartridges'?

Thanks, Mark

 

 

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‎10-18-2019 08:21 AM

HP Recommended

@Stirling01

 

The Dynamic Security cannot be disabled on this printer. 

 

Thanks!

Asmita
I am an HP Employee

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