Unable to use the printer/fax/scanner

[ToddG100]

No matter what I try to do on this all-in-one I continually get the "photo tray is blocked" message. I have verified that the tray is sliding properly based on the one fix that is posted. I have tried doing a factory reset but got the error right after it rebooted and was initializing. I checked the firmware and it says it is up-to-date.

Are there any other things that can be done?

[Nal_NR]

Hi @ToddG100,

Welcome to the HP Support Community. 

I'd like to help!

Is your printer situated on a level, stable surface?  It's a long shot but a wobbly desk might be setting off different sensors within the printer when it's handling its regular cycle of print jobs. Aside from this, I do have some suggestions that might help.  

From what I've read in your printer's user guide it's not sounding like removing the photo tray is feasible as there's no entry indicating that your printer would continue to function with it removed.  

Try some basic troubleshooting; I recommend you  perform a 'hard reset':

1. Ensure your printer is powered on.
2. Disconnect the power cord from the rear of the printer.
3. Wait 60 seconds.
4. Reconnect the power cord to the rear of the printer.
5. Press the Power button to turn on the printer.

Next, remove all paper from the printer and re-insert it as noted: 

To load full-size paper

Pull out the paper tray, slide the paper-width guides outward, and then remove any previously loaded media.

Load paper.

Insert a stack of paper into the paper tray with the short edge forward and the print side down.

Slide the paper forward until it stops.

Slide the paper-width guides inward until they stop at the edges of the paper.

Push the paper tray back in.

Change or retain the paper settings on the printer display.

You may refer to this document for further assistance. 

If this does not help, you may have to contact phone support. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[ToddG100]

This did not solve the issue. I still get the error as soon as the printer is turned on. Who do I contact next?

[Nal_NR]

Hi @ToddG100,

Then, this could be a hardware issue. This might require one-on-one interaction to fix the issue via remote assistance.  

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!