Unexpected configuration problem when trying to print

[IFV4826]

Unexpected Configuration problem 0x800706ba when I try to print with my HP Officejet 5200 series printer.

[Vsarvaiya]

Kindly try this steps that might address your concern: Open Settings Click Update and Security Click Troubleshooter then Additional troubleshooter. Look for Printer and run the troubleshooter. Open to Device Manager Expand the Printer Look for Printer driver that was installed Right click and Update Look for "Browse my computer for driver Let me pick drivers available drivers Choose an old driver and use it. Restart print spooler service. Press Windows key + R Type Services.msc and hit enter Look for Print Spooler service Stop the service Once done proceed with these steps. Press Windows key + R Copy and paste this in the the run box and hit enter. C:\Windows\System32\spool\PRINTERS Delete all the files in that folder. Now proceed with these steps. Press Windows key + R Type Services.msc and hit enter Look for Print Spooler service Restart the service Restart your computer and check now it you can print. Hope this will help and have a blessed day!

[IFV4826]

Hi Vsarvaiya.

Thank you so much for your assistance with your suggestions on what to try.

I tried all your suggestions and the issue still has not been resolved. The printers file was empty. The print spooler was not running so I had to restart it. I checked for updates under Security and Updates and there were some updates available, but one of the updates showing as "pending Install" is the Hewlett-Packard -USB-2/10/2017 12:00:00 - 44.1.2402.1741 update.

The other updates are almost done, so hopefully when I restart the laptop, that will resolve the issue.

The printer can print, scan, and copy from my other work laptop, but can only scan/copy from this laptop that I am having issues with.

It was working just fine before I unplugged it when I moved to a new apartment.