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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Stacy60
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Message 1 of 2
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Unexpected error message - ID and password incorrect

‎03-10-2021 03:22 PM

HP Recommended
Product: Office Jet 8600 plus
Operating System: Microsoft Windows 10 (64-bit)

All of a sudden I'm getting an error message that my ID and password are incorrect?! I've gone through the steps with the scan to email setup wizard and the password field was blank. I put in my email password and that does  not fix the problem. Still says it incorrect but I don't remember changing my  User ID or  password.

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Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post

‎03-13-2021 07:42 AM

HP Recommended

@Stacy60

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Could you share the screen where it's asking for the password and ID? 
  • Did this happen after a recent window or software update?

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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