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‎07-13-2016 10:29 AM

HP Recommended
Product: HP Envy 5540
Operating System: Microsoft Windows 7 (64-bit)

Had this printer for a few days and all working well except that every time I print something I get a screen showing a green tick and the words 'New HP Cartridges installed" which is a great annoyance.

I believe it is the "cartridge Insertion.html" file.

How can I turn this off/stop it please.

 

Thank you

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-14-2016 06:16 AM

HP Recommended

Hi @Peterworks, 

 

Welcome to the HP Forums! 

 

I understand that you are getting a message that says, "New HP Cartridges Installed." After printing with your HP Envy 5540 printer. I am happy to look into this for you! 

 

Please see this post, Re: How to disable ink level notifications, by @wade1027, and let me know what happens! 

 

Please remember to return to this thread and mark 'Accept as Solution', if I have successfully helped you resolve the issue. If you wish to say 'thanks' for my effort to help, click the 'thumbs up' to give me a Kudos.

 

Hope this resolves your issue! 🙂

RnRMusicMan
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

View solution in original post

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5 REPLIES 5

‎07-14-2016 06:16 AM

HP Recommended

Hi @Peterworks, 

 

Welcome to the HP Forums! 

 

I understand that you are getting a message that says, "New HP Cartridges Installed." After printing with your HP Envy 5540 printer. I am happy to look into this for you! 

 

Please see this post, Re: How to disable ink level notifications, by @wade1027, and let me know what happens! 

 

Please remember to return to this thread and mark 'Accept as Solution', if I have successfully helped you resolve the issue. If you wish to say 'thanks' for my effort to help, click the 'thumbs up' to give me a Kudos.

 

Hope this resolves your issue! 🙂

RnRMusicMan
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!
Was this reply helpful? Yes No

‎07-15-2016 10:21 AM

HP Recommended

Your solution worked perfectly - thank you

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‎07-20-2016 10:20 PM

HP Recommended

Hi, I have just installed a new black cartridge in my HP Envy 5540.  I am also receiving a message that states "you have just installed an original HP cartridge".  It's absolutely driving me nuts.  I can't figure out how to disable it.  I have a HP Touchsmart 520 PC & run Windows 7 still.  I'm not terribly computer literate, so any solutions would need to be step by step.  Thanks you for any help. 

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‎07-21-2016 05:46 AM

HP Recommended
Read above.
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‎07-21-2016 08:19 AM

HP Recommended

I'm sorry, but I don't see instructions on how to get rid of this unwanted message.  I may be looking in the wrote spot?

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