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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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‎06-15-2020 06:05 AM

HP Recommended
Product: Color LaserJet Pro M252dw
Operating System: macOS 10.15 Catalina

HP Easy Start exist in Vers. 2.9.3 and is also described as such. If I download this "Vers. 2.9.3" I only get Vers. 2.4.

Sending a question to HP seems to be impossible.

2 people had the same question
3 REPLIES 3

‎06-15-2020 10:50 AM

HP Recommended

Hi,

Please try installing the software using HP Easy Admin instead:

https://support.hp.com/my-en/document/c06164609

 

May you see any difference?

 

Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎06-16-2020 04:59 AM

HP Recommended

Yes, the file available for download from HP is a very old 2.4.0 version that does not run under the new versions of macOS. The description says that it should be version 2.9.3.01 but in reality the download link (https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip or https://support.hp.com/de-de/drivers/selfservice/hp-pagewide-pro-477dw-multifunction-printer-series/...) is the version 2.4.0 from 2016. I have installed a version 2.9.1 of "HP Easy Start" from my backup and this version works as expected.

 

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‎06-18-2020 12:24 PM

HP Recommended

Hello Shlomil, 

 

thank you very much. 

I uninstalled HP Easy Start - now the program no longer asks for updates and everything works fine.

But if I require the driver again, I'll try the link.

 

Thanks a lot!

 

GWKSCHNITZLER

 

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