Update billing address problems

[Lilithy]

Im trying to update my billing address and its saying that my county is not found

[Jeet_singh]

@Lilithy,

Thank you for reaching out to us on HP Support Forums! I see from your post that you need assistance in updating the credit card details on your HP Instant Ink account. Don't worry I'll be really glad to help you with this.

Just wanted to check if there was any payment issues? Have you tried to use different browser to check if the issue persists?

What browser are you trying to use?

In this scenario, If you are changing your payment card information, retype the credit or debit card number, expiration date, and CVV number on the back of the card. To change any part of the information, you must retype all the fields. Make sure the billing address is correct.

For more in detailed, please follow these links: HP Instant Ink - Updating Your Credit or Debit Card Information  

Though this link is the same as the first one, there is no harm in going through:  HP Instant Ink - Resolving a 'Payment Problem' Message

As you have mentioned in your post regarding the county, please note For UK customers sometime the county may not be listed. So, please select the nearest county and continue.

Also please remember county will not come in picture while shipping the Instant ink cartridges, as we use Royal mail as the courier and they don't consider the county.

I hope this helps resolve this issue completely,

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

[Lilithy]

Thank you for the information, i also need to update shipping address and ill be honest im reluctant to sort out my billing details incase i end up paying and cant received the inks.

I have tried to change both addresses on different servers ie. Google, ecosia ect but still no luck. I havnt changed county since moving so its really confused me as i didnt have this issue before. 

[Jeet_singh]

@Lilithy,

As you have mentioned in your post that you would like to update the shipping address as well, Don't worry I have found a wonderful document which should help you with this issue.

For Instructions, please click here

As mentioned in your post regarding the county, please note For UK customers sometime the county may not be listed. So, please select the nearest county and continue.

County will not come into picture while shipping the Instant ink cartridges, as we use the postal code to track and ship the cartridges.

I hope this information helps. Let me know if you need any further assistance. I'll be more than happy to help you.

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

[Lilithy]

Ive tried the you link provided for me, it shows me to do what i have been doing. I have also tried using my nearest county but it then says my address isn't valid.

Maybe I'll call the support team sometime, if you happen to think of anything else im open to suggestions. 

Thanks for all the help. 

[Jeet_singh]

@Lilithy,

As you have tried to follow the steps suggested and unfortunately nothing has helped to resolve this issue.

To solve you, we need to collect some additional information that cannot be shared publicly. So we will send a PM to proceed.

Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

I hope this helps resolve this issue completely,

Regards,