Update(s) Instllation Problem

[elbojon1]

I have two (2) update notices in my PC from HP stating that Important Download #38.8.1937.18312 and Optional Update #40.11.1108.1741 are ready for download and installation. I have attempted to download and install these two updates several times to no avail.  Error messages I get for the Important Update is Code 800F020B and for the Optional Update Code 80246007.  How can I get my PC to accept these two downloads?

[Raj1788]

@elbojon1

Welcome to HP Forums, 

This is a great place to get support, find answers and tips to your technical queries.

Use the below steps to update the printer Firmware.

Many HP printers released in 2010 and later support Web Services, cloud based printing services that include ePrint, printer apps, firmware updates, and content that you can print directly from the control panel. These printers can use a direct Internet connection to find and install updates.

NOTE: 

Supported printers must connect to a wireless or wired network with an active Internet connection to install updates. If the printer connects to the computer with a USB cable, this update method is not available. Continue to the method to download firmware from the HP website.

1. Navigate to the printer update feature. Menu names and icons vary by printer.

   • Printers with an ePrint button or icon: Touch or press the HP ePrint icon or button ( or ), touch or press Settings or Setupif necessary, then touch or press Product Update or Check Product Updates.

   • Printers with text-based menus: Select the Setup, Service, or Settings menu, select Preferences, Printer Maintenance, or Toolsif necessary, then select Web Services, Printer Update, or LaserJet Update.

2. If you are prompted to sign up or accept terms of service, follow any on-screen instructions to enable Web Services and setup automatic updates. This procedure sets up the printer's Internet connection so it can receive updates.

3. If the printer does not automatically start the update process, select Check for Updates or a similar menu to start the update.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[elbojon1]

Hello Raj1788 -

Many thanks for you reply to my message regarding updates to my HP Printer (OfficeJet Pro 8210) not installing two updates.

This is to let you know that my problem still exists.  I followed your suggested process and got as far as "Web Services Settings'  under which only "Display Email Address", "Print Info Page", "HP ePrint (ON)" and "Remove Web Services" options are shown.  I was unable to see any of the other settings you mentioned.

If you know what else I should try, please let me know.

Regards -

elbojon1

[Raj1788]

@elbojon1

Let's update the firmware for the printer use the below link: 

Click on this link: https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-officejet-pro-8210-printer-series/7902... to download

Note: Make sure the USB is connected when you update the firmware.

Restart the printer.

Keep me posted, how it goes!

Have a great day!

Cheers:)