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‎10-01-2021 03:19 AM

HP Recommended
Product: HP PageWide MFP 377dw
Operating System: macOS 11.0 Big Sur

I recently upgraded my Mac to macOS Big Sur and my HP printer will no longer print for me or my husband. I spent a lot of money on it and cannot afford to buy a new printer: HP PageWide MFP 377dw. The text comes out all garbled on my new Mac but an old Mac one still prints ok.

Can anyone suggest how I can fix this? I have tried removing printer and re-downloading software but nothing works.

Thank you

Category:
2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-01-2021 04:49 AM - edited ‎10-01-2021 04:50 AM

HP Recommended

Hi,

Please follow below version of HP Easy Start, as soon as it launches open the top HP Easy Start menu and select Uninstall HP Software:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip

 

Figure 1:

0.png

Follow the steps on screen and then click on Set Up New Device and follow the steps to reinstall the printer.

 

As soon as HP Easy start prompts to install HP Smart, close HP Easy Start by pressing the Red X and press the Skip to Software Download button:

Figure 2:

1.png

Figure 3:

 

2.png

 

then follow the steps on screen to complete the installation, be sure to switch to an HP Driver during the setup, if any such option is shown:

Figure 4: Switch driver option may appear

3.png

Now try printing and check for any difference.

 

Please let me know how it goes,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎10-01-2021 04:49 AM - edited ‎10-01-2021 04:50 AM

HP Recommended

Hi,

Please follow below version of HP Easy Start, as soon as it launches open the top HP Easy Start menu and select Uninstall HP Software:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip

 

Figure 1:

0.png

Follow the steps on screen and then click on Set Up New Device and follow the steps to reinstall the printer.

 

As soon as HP Easy start prompts to install HP Smart, close HP Easy Start by pressing the Red X and press the Skip to Software Download button:

Figure 2:

1.png

Figure 3:

 

2.png

 

then follow the steps on screen to complete the installation, be sure to switch to an HP Driver during the setup, if any such option is shown:

Figure 4: Switch driver option may appear

3.png

Now try printing and check for any difference.

 

Please let me know how it goes,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎10-02-2021 10:20 AM

HP Recommended

Thank you so much for that.

It worked perfectly. I am hoping the link will work by typing it into  my husband's search engine.

Was this reply helpful? Yes No

‎10-02-2021 12:15 PM

HP Recommended

You're much welcome @Judi_c, please let me know in any case you experience any difficulties with the other Mac.

 

Cheers.

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
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