Use SETUP Cartridges Error

[Aldan1013]

I have a SETUP Cartridges when I bought my printer, HP Deskjet Ink Advantage 2336, but after using it a few times the printer displayed an error "Use SETUP Cartridges". How can I resolve it? 

[Jay_G24]

Hi @Aldan1013,

I'd like to help!

I understand you are receiving A 'Use SETUP Cartridges' Error 

Try the below suggestions-

Check the ink cartridges and initialize the printer

Check if the printer has been set up with the correct cartridges, and then initialize the printer with one cartridge installed.

When you set up your printer for the first time, you must install new unused SETUP or Instant Ink Ready cartridges to initialize the printer.

1. Turn on the printer, and then open the door or lid to the cartridge access area.

2. Check if SETUP or Instant Ink Ready is printed on the cartridge labels.

   • If SETUP or Instant Ink Ready cartridges are not installed, check the printer box for them. If available and they are new and unused, install them to initialize the printer.

   • If SETUP or Instant Ink Ready cartridges did not ship with the printer, return it to the retailer. SETUP cartridges cannot be purchased from retailers and are available only in the box with a new printer or with some replacement printhead kits.

   • If the error displays with SETUP or Instant Ink Ready cartridges installed, or you installed new cartridges and got the error, continue to the next step.

3. Remove both of the cartridges.

   • Carriages with cartridge latches: Open the latch, and then pull the cartridge up and out of the slot.

     

   • Carriages without cartridge latches: Gently press down on the cartridge to release it, and then pull it out of the slot.

     

4. Insert the black cartridge.

5. Close the cartridge access door or lid.

   • If a single-cartridge mode message displays, acknowledge it to initialize the printer. An alignment page prints confirming the issue is resolved. Install the other cartridge to continue printing.

   • If the error still displays, continue to the next step.

6. Remove the black cartridge, insert the tri-color cartridge, and then close the cartridge access lid or door.

   • If a single-cartridge mode message displays, acknowledge it to initialize the printer. An alignment page prints confirming the issue is resolved. Install the other cartridge to continue printing.

If the issue persists, I'd suggest you contact HP in your region regarding the service options for your printer

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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