'Use SETUP cartridges' error on printer, need help!

[Ciara_B]

Hi Will, just sent you a private msg....

[JaneGritton]

Hi, I have just encountered exactly the same problem. Brought printer second hand but have been using it with no problem until today. When I tried to print I had the same message to use Setup Cartridges. Printer won't shut down either. Just freezes on the menu and power button flashes. Any help would be gratefully received.

[Dragon-Fur]

Hi Jane,

Some of the HP people are on holiday today.

I have sent a message asking for help.

Hang in there.

Happy 2014 !

Click the Kudos Star!

It is a nice way to say “Thank You” for the help.

Although I strive to reflect HP's best practices, I do not work for HP. 

[rainbow22]

Hi,

I have the same error on my printer , can you help me with a solution? Thank you

[Ciara_B]

Hi @rainbow22 

I'm going to private message you.

Ciara

[johando]

Hi,

I have the same problem like above (deskjet 3070A , product CQ191B , model B611a).

Can someone help me ?

Thanks in advanced

[RockinRio]

Hi,

Same problem, "Use Setup Cartridges" after a printer restart. 3070A, B611 e-all-in-One, Regulatory Model NumberVCVRA-1111

Thanks for helping

[johando]

I have done a semi-full reset twice , with succes.

How to do ?

Put the printer ON

Press button combination : back - cancel - back - back

The printer will show "Support menu" , press OK.

Scroll down until you find "Resets Menu" , press OK

Scroll down until you find "Semi-full reset" , press OK

You need to follow this process twice, after then the printer works again.

You have only to re-install the wireless and eprint function.

Succes

(I used original parts for this :smileyhappy:)

[Dragon-Fur]

Johando,

Thanks for posting what worked for your printer - good to hear it is again working as it should.

[RockinRio]

Hey !

I performed two semi full resets but it goes on the same way : needs setup tanks !