User interface

[GRAZINGHIPPO]

The user interface (click the icon gives printer attributes and settings) used to be comprehensive Scan settings, Printer settings etc. I reinstalled the software (download from HP) and all I got was "HP Smart" which only gives the very basic settings, infact I can get better printer control from inside some programs (which is great if you are useng that program) BUT if you want to print externally the HP app is so basic it hurts!! i.e. an item I wanted to print required a landscape format to fit the item when i selected landscape the app turned the item with it?????? also not % print scaling.

Am I missing a trick, any advice greatfully accepted.

[Jeet_singh]

@GRAZINGHIPPO,

Thank you for posting this on HP Support Forums!

I see from your post that you're having issues related to printing. No worries, I'll be glad to help you.

In this scenario, I would suggest you go ahead and run HP Print and Scan Doctor and check if that helps.

If you are facing any issue while using the printer then try using HP Print and Scan Doctor (PSDR). PSDR is an automated tool which can diagnose and resolve printing and scanning problems. Please go to this link: HP Printers - Using HP Print and Scan Doctor (Windows)  to download and run HP PSDR. Once you open the program, select your printer and click on “Fix Printing” to automatically diagnose and fix the issue.

If the issue persists, I would suggest here is to  uninstall the printer drivers from the root level and then reinstall them by following the below steps:

• Press “Windows key” + “r” to get the “Run” window.
• Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.
• Now again open "Run" - Type “spool” and ok - Go to PRINTERS folder - delete everything in that folder.
• Go to services again - Start the print spooler.
• Now check for issue resolution.
• If the issue persists, also try clean installing the printer drivers. Here are the steps:
• First, unplug the USB cable from the printer if present.
• Go to Control panel – Programs and feature – Select all the HP OfficeJet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.
• Please click here to download and install the software.
• Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.