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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Username and password on the EWS - 8720

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08-24-2018 07:49 AM
When I access my EWS using the IP 192.168.1.2 I can see the web page fine but it wants me to login. I've tried ID: Admin, PW: [blank]. I've also tried several other combinations to no avail. I've tried performing a Semi-Full factory reset from the printer, but this did not resolve the problem. What is my next step? Thanks.
08-24-2018 09:08 AM
Hi,
The pritner is not preconfigured with an administrator password.
As you enabled the administrator password the username would be admin (all lower case) with a combination of your selected password which would not be blank as else it would not be configured...
Try admin with a combination of any possible selected password and check, as well try with your wifi network password which I could see a common mistake of wrongly setting the wifi password as the administrator password.
If that doesn't help swipe your finger from the top to the bottom of the screen and tap the geat icon, then select Printer Mintenance.
Select Restore and then Select Restore Factory Defaults and confirm.
now reconfigure your wireless connection if you do not use a wired ethernet connection adn check, the admin password should now be removed.
Shlomi
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