Using HP deskjet 2515 shows printer output tray is closed but it is open already.

[PRATAP123]

Using HP deskjet 2515 shows printer output tray is closed but it is open already.

[A4Apollo]

Hi! @PRATAP123, Welcome to HP forums.

I understand you are getting error output tray is closed error on the printer.

Don't worry I'd like to help you out.

Did you make any changes to your printer?

Excellent description and a great diagnosis done. It is greatly appreciated.

Make sure that the cartridge door is closed

1. Press the Power button () to turn off the product if it is not already off.

2. Disconnect the USB cable from the rear of the product if it is not already disconnected.

3. Disconnect the power cord from the rear of the product if it is not already disconnected.

4. Turn the product so that you can access its underside (base).

      CAUTION: 

   Before turning the product, use your hand to secure the scanner lid.

5. Press in the tabs on either side of the cleanout door to release it. Then open the cleanout door.

   Figure : Press in tabs and open the cleanout door

   

6. Gently remove any jammed paper from inside the product.

   Figure : Remove any jammed paper

   

      CAUTION: 

   If the paper tears while removing it, check inside the door for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more paper jams are likely to occur.

7. Reattach the cleanout door. Gently push the door forward until it snaps into place.

   Figure : Close the cleanout door

   

Check for obstructions around the cartridge door

An obstruction could prevent the cartridge door from closing completely. Follow these steps to check for and remove any obstructions around the door.

1. Inspect the door, and the area around it, to make sure that no obstructions prevent the door from closing completely.

      NOTE:

   Bits of paper, packing materials, or tape might prevent the door from closing completely.

2. Remove any obstructions.

3. Check to see if the error message displays on the computer.

Reset the All-in-One

Sometimes, resetting the product can clear the error message. Follow these steps to reset the product.

1. Press the Power button () to turn on the product.

2. With the product turned on, disconnect the power cord from the rear of the product.

3. Unplug the power cord from the wall outlet.

4. Wait at least 15 seconds.

5. Plug the power cord back into the wall outlet.

6. Reconnect the power cord to the rear of the product.

7. If the product does not turn on by itself, press the Power button () to turn it on.

If the issue still persists after trying out the steps it is a hardware issue with the printer.

Please contact HP phone support for service options. Click Here

Let me know if this works!

Have a great weekend ahead! 🙂

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