Using Non-HP Ink Cartridges

[BMB41b]

Is it possible to enable the printer to use an ink cartridge other than HP?

[NonSequitur777]

@BMB41b,

Welcome to our HP Community forum!

The short answer is yes -but it depends entirely on the printer model and its current firmware.

HP utilizes a built-in DRM feature called Dynamic Security to deliberately block third-party or refilled ink cartridges that lack an original HP security chip. Whether you can bypass this restriction depends on how the printer is configured:

1. Prerequisite: HP+ Models Cannot Be Bypassed:

If you got an HP+ printer (models ending in the letter "e", such as the OfficeJet Pro 8020e) or you're enrolled in HP Instant Ink, third-party cartridges cannot be enabled. These ecosystems permanently lock the printer to genuine HP ink.

2. Standard Models: Disabling Restrictions:

For standard HP printers, users can attempt to disable the block by turning off Cartridge Policy and Cartridge Protection through the printer's settings menu or the network interface:

• Via the Printer Screen: Navigate to Setup > System Setup > Supply Settings. Change both Cartridge Policy and Cartridge Protection to Off.
• Via a Web Browser: Find the printer's IP address in its network settings and enter it into a web browser URL bar. Go to Settings > Supplies > Supply Settings and turn the protections Off.

3. The Firmware Catch:

HP regularly pushes automatic firmware updates over the internet to close these workarounds and re-block third-party ink. If a recent update has locked out third-party ink, the toggle switch in the menu may be missing or entirely hidden. In some older printer lines, HP provides a manual firmware download on the HP Customer Support Page specifically designed to remove the Dynamic Security block.

Tip: For any user who wants to continue using third-party cartridges, it is highly recommended to turn off automatic firmware updates in the printer’s settings menu to prevent future lockouts. See: HP is blocking the use of third-party ink and cartridges in HP printers.

To help me give you specific instructions, could you tell me:

• The exact model number of their printer? (e.g., OfficeJet Pro 9015 or DeskJet 2700)
• Whether you see an error message on the screen? (e.g., "Non-HP Chip Detected")

Kind Regards,

NonSequitur777