Using a mac to print to hp envy 4520 photos only able to print black and white not color

[RealWayde]

I can print color from documents but when I go to phonots and select print, I only have a selection for black white draft or black and white.  The HP printer settings allow me to select color but the mac overrides and still prints black and white. are there settings I am missing?  Drivers are up to date, so thats not the issue.

[DavidSMP · Accepted solution]

Hi @RealWayde,

Good Day.  Thank you for posting your query in the HP community.  I read the post regarding issues with printing in color. I will be delighted to assist you here.

Superb description and spectacular troubleshooting and commendable diagnosis of the issue before posting. Kudos to you for that. 🙂

For better clarity and to assist you better I would require more information regarding this:

• Did you try to uninstall the printer software and reinstall and check again?
• Did you make copies directly from the printer and check if it copies correctly to isolate the issue further?
• Did this happen after a software or OS update?

For now, try these steps:

• Make 2 copies in color directly from the printer without any communication from the computer to isolate the issue correctly.
• If it fails to copy correctly perform all the prescribed steps from this link: http://hp.care/2iCkhec for HP Printers - Fixing Print Quality Problems)

If it copies correctly then try these steps:

Reset the mac printing system from this link: http://hp.care/2gOrf2g and add the printer by following these steps:

1.) Click the Apple menu icon, and then click System Preferences.

2.) Click Printers and Scanners, Print and Scan, or Print and Fax.

3.) In the Printers list, click your HP printer, and then click the Minus button to delete it.

4.) Click the Add button.

 5.) Find, and then select the name of your printer from the Printer list, and then click Add to add your printer. Do not select an HP Fax driver.

6.) Click the Use or Print Using box, and then select the name of your printer.

7.). Select the HP printer driver for now. Once the correct HP driver is chosen, select Add to add the printer to the list.

8.) Try to print

This should fix the issue.

For further assistance check this link: http://hp.care/2kA7Y3p HP Printers - How to Print Photos (Mac)

Please perform all these steps patiently as it is critical to resolving the issue. It will definitely fix the issue for you.

Hope this helps. Let me know how it goes. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

Cheers!

[RealWayde]

Worked!! Thank you!

[DavidSMP]

Hi @RealWayde,

It has been a great experience working with you. 🙂 I thank you greatly for accepting this as a solution. 🙂 You've been simply amazing with your technical expertise and thanks again for giving me the privilege to share this platform with you. 🙂

I hope the unit works great and stays healthy for a long time. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.