Using an HP Desk Jet 3755. Additional print setting disappear

[Nancyde1]

I am trying to access additional print settings and when I click on it, I briefly see setting boxes but then they disappear showing blank boxes with no drop-down options.  Does anyone have thoughts on why and how to fix the problem? 

[Raj_05]

Hi @Nancyde1, 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The issue you're experiencing with the HP DeskJet 3755 All-in-One Printer, where additional print settings disappear when accessed, could be related to a few potential causes. Here's a troubleshooting guide to help fix the problem.

Update Printer Drivers:

• Ensure that your printer drivers are up to date. Go to the HP Support website and download the latest drivers for your HP DeskJet 3755.
• You can also check if there’s an update available through the HP Smart app or Windows Update.

Reinstall Printer Drivers:

• Sometimes, a fresh installation of the printer drivers can resolve issues like missing or disappearing print settings.
• Uninstall the current printer driver from the Control Panel or Settings, then reinstall it by following the setup process via the HP website.

Check Printer Settings in the App:

• If you're using the HP Smart app, make sure it's up to date.
• Try accessing the print settings directly from the Printer Properties in Windows (Control Panel > Devices and Printers > Right-click on your printer > Printer Properties > Printing Preferences).

Reset Printer Preferences:

• Go to Printer Properties in the control panel and reset any settings or preferences that could be causing the issue.
• You can also try resetting the printer to its factory settings by holding down the Power and Cancel buttons simultaneously for 10 seconds.

Disable Third-Party Software Conflicts:

• If you're using third-party software (like antivirus or firewalls), try temporarily disabling it to see if it's blocking the settings from appearing properly.

Try a Different Application:

• If you are printing from a specific application (e.g., Word, Adobe), check if the issue persists when printing from another program. This can help determine if the problem is app-specific.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support