Using remanufactured printer ink cartridges

[lgeorg1]

How do I get my printer to allow use of a remanufactured inkjet cartridge? 

[TEJ1602]

@lgeorg1, Welcome to HP Support Community!

QualityLogic, one of the world's foremost quality assurance organizations, tested the performance of HP inkjet print cartridges vs. remanufactured (refilled) brands. The results: original HP inkjet print cartridges far surpassed ink refills in both print quality and reliability.
Nearly one out of every six refilled ink cartridges tested was dead on arrival or failed prematurely
70% of refilled cartridges had some form of reliability problem.
Count on HP original ink cartridges for consistent, worry-free printing. You may think you're saving money on remanufactured or refilled ink cartridges, but in the long run, the cost of wasted time, ink, and paper can more than make up the difference.
 

However, you can try the following this document to troubleshoot ink cartridge issues.

Let me know the outcome.

Cheers 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[lgeorg1]

I purchased a remanufactured Color cartridge, however when I install the Color cartridge I get an error message that both ink cartridges have failed. I can remove the Color cartridge and print again with only the Black cartridge. So I know there really isn't a problem with the Black cartridge. Have cleaned everything and re-installed both cartridges multiple times but nothing works. Even the HP Print and Scan Doctor application gets hung up and won't diagnose the problem. 

[TEJ1602]

@lgeorg1

Here's the thing, yes, you can refill your cartridges or use remanufactured cartridges, but you may run into problems. HP will not guarantee the functionality of those ink cartridges. Try replacing the color ink cartridge and see if that resolves your issue. 

If you still get the error message, try our other support options.

Follow the steps below to reach out to our HP Support team:

1) Click on this link - https://support.hp.com/us-en/contact-hp
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the appropriate option based on your preference. 
6) Fill the web-form and proceed further. 

Thank you. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!