• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
Deskjet 2620
Microsoft Windows 10 (32-bit)

Hi Guys, anyone know what paper size do I select for A6, in the print drop down menu for a deskjet 2620?  The drop down options do not offer A6 size - only envelope sizes and some B / J sizes that don't relate to A6 or A5 sizes?  I've clicked on a few various sizes, and loading the A6 size then moving the paper holder slide to the edge of the A6 - but I keep getting an error message.  Any ideas on how to get my A6 to be picked up and loaded into my printer?  Thanks..... Paul 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@PaulGeo

 

Depending where do you live and installtion options, printer supports

 

  Letter; Legal; 4 x 6 in; 5 x 7 in; 8 x 10 in; No. 10 envelopes  (Media sizes supported (U.S. standard))

  A4; B5; A6; DL envelope  (Media sizes supported (metric)

3 x 5 to 8.5 x 14 in (Media sizes, custom (U.S. standard)

89 x 127 to 215 x 279 mm (Media sizes, custom (metric))

 

Its specs:

 

    https://support.hp.com/si-en/document/c05524449#AbT11

 

Please try Sustom size to match A6 size.

 

Regards.

 

 

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

2 REPLIES 2
HP Recommended

@PaulGeo

 

Depending where do you live and installtion options, printer supports

 

  Letter; Legal; 4 x 6 in; 5 x 7 in; 8 x 10 in; No. 10 envelopes  (Media sizes supported (U.S. standard))

  A4; B5; A6; DL envelope  (Media sizes supported (metric)

3 x 5 to 8.5 x 14 in (Media sizes, custom (U.S. standard)

89 x 127 to 215 x 279 mm (Media sizes, custom (metric))

 

Its specs:

 

    https://support.hp.com/si-en/document/c05524449#AbT11

 

Please try Sustom size to match A6 size.

 

Regards.

 

 

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




HP Recommended

Hi Banhien, thank you for your help and suggestions re the printer paper sizes.  I have tried both the DL and C6 envelope sizes and they sort of work.  They allow the paper to be picked up but converts the image to an envelope ratio.  But that's better than nothing.

Also, I have added extra sheets to the printer tray.  Previously I had only inserted one sheet of paper.  The extra sheets may be assisting in the printer to pick up and transfer the paper.  But all is good now.  Thanks again for taking an interest and your help. ..... Paul 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.