Vertical black line while printing

[Wildenberg]

Hi everybody,

My printer works perfectly fine. However, when I send an order to print a document from word, I see a vertical black stripe visible left on the page when the paper comes rolling out the printer. It ruins my document completely. I align my printer a couple of times, change the cartridges to new ones, put the paper correctly in the printer, but nothing works. The black vertical stripe left on the pages stays visible when i print a document.  Is it possible that microsoft word is the cause of that? My license of microsoft word has stopped, but i can still use the functions of microsoft word. 

Can anyone give me solution for my problem so i don't have to waste more inkt?

Greetings,

Peter 

[WCHI]

Hello,

have you try to reinstall your drivers(or update the firmware)?

Because if your problem comes only with "word", not  "pdf" files it can be a software issue.

Regards,