Solved: Very slow copying and/or printing - HP Support Community

Jonke · ‎10-26-2017

There have been no problems earlier. Then the other day, suddenly the printing did not work well anymore.

I have run HP print doctor and there are no problems. When I try to copy, it takes 15 minutes per page. The same with printing from the computer.

What can I do?

Bob_Headrick · ‎10-26-2017

Watch the printer as it is printing or making a copy. Does the carriage make a swath, then pause 10-15 seconds before the next swath? This is likely caused by the failure of one of your cartridges. Remove the black cartridge and print a test page. Does the printer print at normal speed? Is so the black cartridge was the issue and should be replaced. If not then put the black cartridge back in and remove the color cartridge and print test page. If the printer now prints normal speed the color cartridge was at fault and needs to be replaced.

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View solution in original post

banhien · ‎10-26-2017

@Jonke

Please try the following guide to fix

https://support.hp.com/au-en/document/bud03409

Regards.

BH
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Bob_Headrick · ‎10-26-2017

Watch the printer as it is printing or making a copy. Does the carriage make a swath, then pause 10-15 seconds before the next swath? This is likely caused by the failure of one of your cartridges. Remove the black cartridge and print a test page. Does the printer print at normal speed? Is so the black cartridge was the issue and should be replaced. If not then put the black cartridge back in and remove the color cartridge and print test page. If the printer now prints normal speed the color cartridge was at fault and needs to be replaced.

Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button
If my answer was helpful please click "Yes" to the "Was this post helpful" question.

TechDrei · ‎10-26-2017

Try unplugging the printer w/out turning it off

Wait for 60 sec

Plug it back directly to the wall outlet not to a power strip

I will be happy to answer any questions related to your printer ( Specialized in apple products )

Please do not forget to click the THANKS button if this helped you!

Jonke · ‎10-27-2017

Thank you Bob! Your advice was correct. Now its working.
Have a nice day!

Jonke · ‎10-27-2017

Thanks for your advice.

Jonke · ‎10-27-2017

Thanks.

Bob_Headrick · ‎10-27-2017

I am glad the issue was resolved. I am curious - which cartridge was the problem?

Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button
If my answer was helpful please click "Yes" to the "Was this post helpful" question.

Jonke · ‎10-27-2017

Both. I had to change them.

Verasuw · ‎11-08-2019

The solution worked. It was a bad cyan cartridge. After I replaced it, my printer copied and printed output at the normal speed, which was vera quickly. Thank you.

Very slow copying and/or printing

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