Virgin Super Hub will not connect with printer wirelessly

[Confused_Nanna]

We recently upgraged to a new Virgin media 3 hub, the printer was connected to a desktop Hp computer on Windows Vista via USB, Other devices (laptops and tablets) could access the printer wirelessly when the desktop computer was switched on. 

I also set the same printer up to be used wirelessly by the other devices without the desktop being switched on, as it was a pain to have to keep logging it back on when it went to sleep. The printer had a different name when using alone.

After the Virgin hub was installed I can no longer use the printer wirelessly without the desktop being on, The new hub cannot find  the printer to connect as is did before to other laptops, i had no problem with my old hub and separate router.

I have  tried everything suggested by Virgin (not much there) and reinstalled my printer drivers. Any suggestions what I can do?

[RnRMusicMan · Accepted solution]

Hi @Confused_Nanna, 

Welcome to the HP Forums! 

I read your post on how you cannot connect your HP Photosmart b209 printer to your wireless network. I am happy to look into this issue for you! 

Please try the steps within this guide, Printer is Offline (Windows) as well as this guide, Printer Does Not Maintain Wireless Connection. 
 

If you are able to reach some resolution, please click on Accept Solution. If you appreciate my help, please click on the thumbs up icon. Both icons are below this post.

Hope this post helps! 🙂

[Confused_Nanna]

I found what I needed after reading through the suggested links. I used the HP Help to find my printer solution. Re Install Printer After Changing Internet Provider or Installing New Router, I just had to do a reinstall of my network wireless settings with the USB connected to thee printer.